Best Practices

The real estate industry has seen a heightened focus on improving operational processes to meet an increasingly competitive marketplace. Certain "best practices" have emerged as critical to the success of the corporate real estate organization. These include:

  • proactive tenant service
  • increased focus on adding value
  • integration of information management systems
  • increasing use of benchmarks
  • greater role for strategic planning in decision making
  • service management versus service provision
  • significant cost management and cost reduction
  • outsourcing of non-strategic functions
  • improvements in high-level reporting capability
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    It is our observation that the Real Estate industry in general has trailed other industries in using computer systems to help it meet "best practices" standards in each of these critical areas. As a result, significant opportunities exist for improvements in the IT systems in order to achieve best practices.